IDR and EDR
case management

The nature of providing financial advice and dealing in financial products is such that from time-to-time disputes and claims from clients for compensation or refunds arise. The more clients you are dealing with the more likely it is that this occurs.

Dealing with such matters can be disruptive and time consuming at the internal dispute resolution phase –  and if matters can’t be resolved –  even more time consuming at the external dispute resolution phase. And missteps through either phase can be costly.

Given the personal connection between advisers and their clients –  to minimise stress and conflict for all concerned these matters are often best mediated by an experienced and qualified third-party.

We can provide you with a team of experienced financial services lawyers and executives who collectively have decades of experience within both boutique self-licensed and large licensee group environments and who have a level of empathy that comes from experience in dealing with retail and wholesale clients. They also have extensive experience in dealing with external lawyers, PI brokers and underwriters.

Whilst costs will vary depending on the extent and complexity of matters that arise, you’ll have the confidence of knowing your total costs up front thanks to our fixed price engagement terms.  

Our IDR/EDR case management services are available to boutique licensees and self-licensed practices on a hybrid subscription/user pays model.